F.A.Q.

How long will it take for my order to be delivered?

We strive for the following delivery times:

  • The Netherlands: Orders before 4pm will delivered next day
  • European Union: between 3-5 workdays
  • International: between 7-14 workdays

Please note that during and around holidays, deliveries will take longer.

Do I have to pay shipping for my return items?

Shipping costs will not be refunded, unless there was a mistake in delivery caused by us.

Can I receive a refund if I return an item?

Yes, but only if your return request is made within 14 days of your original order. (Also the SALE items)

Where can I ask all my questions?

On the page “Contact” you will find a question form.

We will answer as soon as possible.